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Psychologist · cognitive behavioural therapy · online

Anxiety should not decide how you live.

I am Svetlana Dorogaya, a psychologist working in cognitive behavioural therapy. I help people with anxiety, panic attacks, intrusive thoughts and depression understand how their reactions work and, step by step, get their freedom of action back. Without judgement, in plain language, with techniques you can use straight away.

Anxiety signalbefore / after therapy
An alarm that is too sensitive

It goes off at thoughts, body sensations and ordinary situations. The body reacts as if the danger were real.

A recalibrated system

The signal is still there, but it is no longer proof of a threat. There is room to choose.

Anxiety is not a fire. It is an alarm that goes off too often. And it can be recalibrated.

Recognise yourself

If even one of these thoughts sounds familiar

People rarely come with a ready-made “request”. More often they come with a sense that things cannot go on like this, and with thoughts that repeat day after day.

  • I can’t remember the last time I felt calm.
  • Something is wrong with me. Other people seem to cope.
  • I’m not afraid of the event itself, but of the weeks of waiting before it.
  • On the outside everything is fine, but inside it’s empty and nothing brings joy.
  • I check my pulse again and wait for it to get worse.
  • Since the move abroad, it’s as if I’m learning to live all over again.
Anxiety, fears and repeating reactions are learned strategies. Once they helped you cope; now they get in the way of living. The problem is not you. The problem is the patterns that have become fixed. And they can be changed.
Svetlana Dorogayapsychologist, CBT
Svetlana Dorogaya, psychologist
Svetlana Dorogaya Psychologist, CBT · online

About me

Let me introduce myself

My name is Svetlana Dorogaya. I am a psychologist and I work in cognitive behavioural therapy. I help people who are tired of living under constant strain, whatever form it takes: anxiety for no clear reason, panic, intrusive thoughts, a sense of emptiness and apathy, patterns that keep repeating in relationships, a past that won’t let go.

Sometimes it seems that things will always be like this and that “something is wrong” with you. But anxiety, fears and repeating reactions are learned strategies: once they helped you cope, and now they get in the way of living. They can be changed.

I live in Abu Dhabi and work online with Russian-speaking clients in different countries. Some of my clients, like me, have been through a move abroad, so adjusting to life in a new country is close to me not only professionally.

My qualifications include professional retraining in cognitive behavioural therapy with a state-recognised diploma, an MBA in psychological guidance and counselling, and training in psychology in social services. I am a member of an association of cognitive behavioural therapists, I have regular supervision, I keep learning, and I am in personal therapy myself. More about my education and professional development.

  • Gently and without judgement

    I am on your side. No “you’re just imagining it” and no “you need to be stronger”.

  • I explain things simply and clearly

    You always understand what is happening to you and why we do each exercise.

  • I give practical techniques

    You can use them straight away: when anxious, in conflicts, with intrusive thoughts. Relief often comes after the first few sessions. Not because there is any “magic”, but because even entrenched reactions change once new actions appear.

Education

Education and professional development

Specialisation in cognitive behavioural therapy with a state-recognised diploma, training in psychology, a first university degree, membership of a professional association, regular supervision and personal therapy. These details match my profile on B17.

Cognitive behavioural therapy
State-recognised diploma

“Cognitive Behavioural Therapy in Psychological Practice”

SMART Online Institute (Russia). Professional retraining. Qualification: counselling psychologist using cognitive behavioural therapy methods.

750 hours · 2026
Training in psychology

MBA Psychological Guidance and Counselling

Open European Academy of Economics and Politics. Programme: Psychological Guidance and Counselling.

1300 hours · 2025

“Psychology in Social Services”

SMART Online Institute (Russia). Professional retraining. Field: psychologist in social services.

450 hours · 2026
First university degree

Samara State University of Economics

Degree and qualification: law.

2003-2008
Professional community

Member of an association of cognitive behavioural therapists

I am a member of a professional association of cognitive behavioural therapists and follow its ethical standards.

Supervision and personal therapy

Regular supervision

I discuss complex cases with more experienced colleagues while keeping clients fully anonymous. This is a professional standard: it means decisions in my work rest not only on my own view but also on an outside check.

Personal therapy

I am in therapy myself. For a psychologist this is part of professional hygiene: in my work with you I rely on the method, not on my own unresolved reactions.

Continuing development

Ongoing learning

I regularly attend courses, seminars and peer consultation groups in cognitive behavioural therapy so that I work to current protocols. The most recent major programme: MBA Psychological Guidance and Counselling, Open European Academy of Economics and Politics, 1300 hours, 2025.

The full list of my education is published in my profile on B17 (in Russian).

What I help with

What you can come to me with

Anxiety is rarely abstract. It lives in very specific situations: on public transport, before a conversation, at night before sleep, in a new country.

  • Anxiety and panic attacks

    Sudden attacks of fear, a constant background of tension, fear of body sensations, avoiding public transport, shops and travel.

  • Intrusive and anxious thoughts

    Running the same scenarios over and over, an endless “what if”, being unable to stop the stream of thoughts, insomnia.

  • Depression and apathy

    “Nothing brings me joy”, “everything is pointless”, loss of energy and interest, a feeling that you are living someone else’s life.

  • Chronic stress and burnout

    Being busy all the time, being unable to rest, irritability, and exhaustion with anxiety hiding behind it.

  • Self-criticism and perfectionism

    “Shoulds” and “musts”, black-and-white thinking, fear of making mistakes, a sense of “I’m not good enough” and an endless inner exam.

  • Anticipatory anxiety

    The event lasts an hour, but you live through it for weeks: before a flight, a conversation with your manager, test results.

  • Emigration and adjustment

    Losing your usual supports, social anxiety, fear of looking for work, comparing yourself with others, loneliness in a new country.

  • Repeating patterns in relationships

    The same conflicts and reactions, seeking reassurance, fear of rejection, a past that won’t let go.

If your issue isn’t on the list, write to me. We’ll discuss whether I can help, and if I can’t, I’ll recommend another specialist.

Write to Svetlana

How anxiety works

Anxiety is triggered not by the event, but by the story the brain made up before the facts were in

Between a situation and an emotion there is one step that is easy to miss: interpretation. CBT breaks this chain into four steps: situation, thought, emotion, reaction. While a thought sounds like a fact, anxiety grows. Once the chain is visible, there is room to choose.

SituationMy manager wrote: “We need to talk.”
Thought“I’ve done something wrong. I’m going to be fired.”
EmotionAnxiety 9 out of 10
ReactionI can’t work, I replay the conversation in my head, I search for my mistakes.
What actually happenedAn hour later it turns out they wanted to offer you a new project. The anxiety was caused not by the situation, but by the story the brain made up before the facts.

This is what a thought record looks like (situation, thoughts, emotions, reactions), the tool that CBT work starts with. Once the chain is written down, you can test it: is it a fact or a prediction?

SensationRacing heart, shortness of breath, feeling hot
Thought“This is dangerous, something is wrong with me”
AnxietyA rush of adrenaline, the body gets ready to escape
Stronger sensationsAnd even more anxiety
panic cycle

Why a panic attack feels like “I’m about to die”

The amygdala, the brain’s internal “danger scanner”, is responsible for fast reactions to threat. It fires faster than rational thinking. With anxiety, this system becomes too sensitive and starts reacting to thoughts, body sensations and the most ordinary situations. A panic attack is not danger; it is an overloaded protection system. It can be recalibrated: over time the brain learns again to tell “this is unpleasant, but safe”.

Why the usual approaches don’t help

Why “just calm down” doesn’t work

When new clients come to me, I always ask: “What have you already tried?” And almost always I hear the same list: suppressing it by willpower, going from doctor to doctor, avoiding things, distracting yourself. It isn’t about weakness. It’s about the approach.

Mistake one

Trying to get rid of anxiety at any cost

The harder you try to “calm down”, the more closely you watch your anxiety, and attention only makes it stronger. It’s like living next to a noise and listening out for it all the time: the more you listen, the louder it seems.

Mistake two

Fighting symptoms instead of the cause

Breathing techniques from the internet, sedatives “just in case”, more medical tests. It’s like papering over a crack in the wall when the problem is in the foundation: the thoughts and beliefs that trigger the reaction.

Mistake three

Avoidance

Not travelling, not calling, not speaking up. In the moment it feels easier, but the brain gets the signal: “since we avoid this, it must be dangerous”. The circle of what feels “safe” gradually shrinks, and anxiety takes up more and more room.

Mistake four

Generic advice for a personal problem

Anxiety doesn’t follow one script for everyone. Each person has their own triggers, fears and experience. “Just breathe and it will pass” disappoints precisely because it ignores how your anxiety works.

This isn’t weakness or a “broken mind”. It’s a learned mechanism that was met with the wrong method. Stop blaming yourself: the mechanism can be seen and rebuilt.

The method

How cognitive behavioural therapy works

CBT is a structured approach that is widely used for anxiety disorders, panic attacks and depression. We don’t work on “calming down”; we work on the anxiety cycle itself: the thoughts that trigger it and the behaviour that keeps it going.

  1. Step 1

    We explore thoughts and behaviour

    We take a specific recent episode and look at what exactly triggers the reaction. While a thought sounds like a fact (“this is dangerous”, “I won’t cope”), anxiety grows.

  2. Step 2

    We keep a thought record

    A step many people skip. It is what shows when, where and why anxiety appears, at what point the spiralling starts and which thoughts keep coming back.

  3. Step 3

    We apply CBT techniques

    We don’t suppress thoughts; we test them against reality and change how we relate to them. Gradually the brain stops treating them as a threat.

  4. Step 4

    We return to situations you have been avoiding

    Gradually, without sudden leaps, with support. This is where new experience forms: “I can cope”. The mind believes accumulated facts, not persuasion.

What you get

  • An understanding of your anxiety cycle: what triggers it and what keeps it going.
  • Concrete tools for every day: when anxious, in conflicts, with intrusive thoughts.
  • The skill of regulating your state yourself, so that you don’t depend on a psychologist.

What the work won’t involve

  • Suppressing thoughts or forced “positive thinking”.
  • Promises to “get rid of anxiety for good”. The goal of CBT is to teach the mind not to turn anxiety into a catastrophe.
  • Diagnoses or prescriptions: that is a doctor’s job. If it’s needed, I’ll tell you so directly.

How we work

What working with me looks like

The first session is not “lie down and tell me about your childhood”. It is a calm, structured conversation after which it becomes clearer what is happening to you and what we will do next.

  1. 01

    Getting in touch

    You write to me on Telegram or leave a request on the website. I reply personally and we agree on a time. You don’t need to phrase your request “correctly”: it’s enough to describe how you feel in your own words.

  2. 02

    Assessment before the first session

    Short questionnaires and clarifying your request. That way we don’t spend session time on forms and can start with what matters.

  3. 03

    First session: goals and a plan

    We go through one or two recent episodes and set goals and a plan for our work. You leave with a first outline of how your state works and your first task.

  4. 04

    Sessions and practice in between

    An individual programme in which you learn CBT techniques. For anxiety and panic attacks the rough guide is about 10 sessions, usually once a week. Change happens in life, not only in the session, so there are small, realistic tasks between sessions. We always decide on the number of sessions together.

What we work towards

What usually changes as the work goes on

Change rarely looks like a sudden leap. More often it is the moment you first step into a lift calmly, send a message without rereading it ten times, or fall asleep without replaying the next day in your head.

  • Panic attacks become rarer and weaker

    Fear of the next attack stops dictating your plans: routes, trips, meetings.

  • Thoughts stop taking over

    You notice a catastrophic thought earlier and can choose whether to believe it or test it.

  • You get back what you’ve been avoiding

    Public transport, public places, important conversations, job interviews. Not through heroics, but gradually.

  • You can rely on yourself

    You understand how your state works and what to do when the anxiety alarm goes off again.

  • Less self-criticism and fewer “shoulds”

    Rigid demands on yourself give way to flexible thinking and a realistic view.

  • More energy and interest

    With depression, small actions that bring a sense of meaning gradually come back.

Everyone’s pace and results are different: they depend on the issue, how regular the sessions are and the practice between them. I don’t promise that anxiety will disappear for good. I promise a clear system, honest feedback and work without pressure.

Stories from practice

What this looks like in real life

Four stories of people who decided not to put it off. All of them are anonymised and the details have been changed. Results vary from person to person.

Emigration and anxiety

Afraid to look for work in a new country

“I’ll never be able to find a job here. I don’t understand how anything works.”

What was happening
A client aged 35 had moved to a new country with her family. The thought of looking for work brought on panic attacks, along with social anxiety and a constant sense of helplessness. Before coming to me she had tried to “just pull herself together” and signed up for language classes, but the attacks only got worse.
What kept it going
A core belief, “I am helpless”, and automatic thoughts that set off the physical symptoms.
What we did
We identified the automatic thoughts and how the belief was linked to the symptoms, worked on the belief with CBT techniques, and gradually widened the range of situations: shopping centres, events, conversations with new people.
What changed
Within two weeks the attacks became rarer and weaker. By the end of the first month she had been to her first job interview. She also noticed that the tension at home had eased.
Panic attacks

“I’m seriously ill and I’m going to die soon”

“I’ve always been strong. I don’t want to look weak.”

What was happening
A client was convinced she was seriously ill: dozens of check-ups, doctors, tests. Everything came back normal, yet the attacks continued. She kept putting off therapy because asking for help felt like weakness.
What kept it going
A catastrophic reading of body sensations, constant checking and the belief that “a strong person should cope alone”.
What we did
We took apart the panic cycle, practised testing thoughts against reality, cut down checking and avoidance, and step by step brought back the situations she had been afraid of.
What changed
After three months of steady work she returned to everyday life. As she put it later: “So many years lost to that pride.”
Anticipatory anxiety

Three weeks before the flight

“I’m not afraid of flying. I’m afraid of the three weeks before the flight.”

What was happening
A month before a trip, a client would stop sleeping; two weeks before, she could not eat properly; three days before, any phone call made her hands shake. The flight itself went calmly: three hours, a coffee, landing.
What kept it going
Running through scenarios as a kind of “insurance”, and the conclusion after each trip: “it went fine because I thought of everything”.
What we did
We separated preparation from worry: preparation has an end, worry does not. We set a limit on preparation. After each trip she wrote down what her anxiety had predicted and what actually happened.
What changed
“I still get nervous before a flight. But I no longer put my life on hold for three weeks.”
Depression

When everything looks fine from the outside

“I’m ashamed. I have no right to feel like this.”

What was happening
A woman sat on the beach while her friends laughed beside her, and all she could think about was why she felt nothing. A loving husband, a child, a stable job. For months guilt stopped her from asking for help.
What kept it going
Thoughts such as “I should be happy”, “I have no right to complain”, “the problem is me”.
What we did
She learned to notice these automatic thoughts without taking them as the truth, and brought small actions that give a sense of meaning back into her life. Alongside this she saw a doctor to have her condition assessed: sometimes that is an important part of getting help.
What changed
“For the first time in a long while I caught myself wanting to make plans for the future.”

These stories illustrate the approach and are not a promise of results. If you recognise yourself and feel you might harm yourself, contact the emergency services in your country or a doctor.

Who it’s for

Is working with me right for you?

An honest look at what I can help with and where you need a different kind of help. It matters, so that you don’t spend time and money for nothing.

It’s a good fit if you

  • live under constant strain or in fear of the next panic attack;
  • feel apathy and a loss of meaning, and don’t know how to get out of it;
  • have already tried different approaches, but the effect was short-lived or there was none;
  • want to understand what is going on and get tools, not just talk it through;
  • are ready to take small steps between sessions, even very small ones.

You need different or additional help if

  • you need a diagnosis or medication: that is a psychiatrist’s job. If symptoms are pronounced, I will recommend seeing a doctor alongside therapy;
  • you are in acute crisis or have thoughts of harming yourself: contact the emergency services in your country or a doctor without delay;
  • you are looking for a quick fix without changing anything in your everyday actions. CBT works through practice.

Three questions

How to tell you are ready for change

People very often put off therapy exactly when, inside, they are already ready. Tick what applies to you.

Common doubts

What most often holds people back

The main barrier is rarely money or time. Usually it is the feeling that “I should cope on my own”. Let’s look at that one and a few others.

“Only weak people see a psychologist. I’ll manage on my own”

Asking for help is a mature skill: admitting that things are hard, not spending years fighting alone, and choosing a path that works. Weakness is carrying on suffering when there is a solution.

“My case is too complicated, nobody will understand”

Almost everyone who comes to me thinks so. But anxiety has a mechanism, and it can almost always be taken apart. If I see that you need a different kind of help, I will tell you honestly and recommend a specialist.

“It will pass on its own”

Anxiety that is kept going by avoidance rarely fades by itself: over time the circle of what feels “safe” usually shrinks, and new limits are added to the anxiety. The moment you think “anxiety is getting in the way of my life” is a good moment to start.

“I don’t know how to put my problem into words”

You don’t need to. It’s enough to describe how you feel: “I feel anxious almost every day”, “I can’t relax in the evenings”. Putting the request into words is part of the first session, not a condition for it.

“It’s expensive and takes ages”

CBT is a short-term method, and we discuss the number of sessions openly. Putting it off has a price too: your quality of life, your relationships and the opportunities that pass you by while anxiety makes your decisions.

“I’m nervous about the first session”

That’s normal. It’s fine to be nervous, to cry, to fall silent to gather your thoughts, or to say “I don’t know where to start”. We will start together, at your pace.

Questions and answers

What people usually ask before starting

If you haven’t found your answer, write to me: I reply personally.

Ask a question

Cognitive behavioural therapy is a structured approach. We don’t just talk about how you feel; we explore the chain “situation, thought, emotion, reaction”, test thoughts against reality and change the behaviour that keeps anxiety going. You learn techniques that stay with you after the work is over.

It depends on the issue. For anxiety and panic attacks the rough guide is about 10 sessions, usually once a week. Sometimes relief comes after the first few sessions; sometimes the work takes longer. We discuss and adjust the number of sessions together as we go.

By video call; we agree on the platform at booking. Sessions are held in Russian. You will need a quiet place where you won’t be disturbed, a stable internet connection and headphones. I am in Abu Dhabi (UTC+4), and we find a time that suits your time zone.

Yes, this is an important part of CBT: change happens in life, not only in the session. The tasks are small and realistic: a thought record, observing your reactions, a small behavioural step. If something didn’t work out, we look at what got in the way, without blame.

That’s normal. It’s enough to describe how you feel in simple words. Putting the request into words is part of the first session: together we will decide what would be a clear sign of improvement for you.

No. I am a psychologist, not a doctor. Diagnosis and medication are a psychiatrist’s job. If during our work I see that you need to see a doctor, I will tell you so directly. Medication can be an important part of help and combines well with CBT.

Yes. Confidentiality is a basic condition of the work. Stories from practice are published only in anonymised form, with details changed. The exceptions are set out in section 9 of the public offer: a real threat to life, a legal requirement and anonymous supervision.

The rules on rescheduling, cancellation, payment and refunds are set out in the public offer: rescheduling or cancelling is free with 24 hours’ notice; a late cancellation or a no-show is charged in full. Payment is made no later than 24 hours before the session, and we agree on the method at booking.

Resources and Telegram

Explanations, techniques and stories in plain language

On my Telegram channel I explain how anxiety works, take apart cognitive distortions and share techniques you can try today. The channel is in Russian. Here are a few posts worth starting with.

Психолог | Дорогая СветланаTelegram channel · @dorogaya_svetlana · in Russian

Help with anxiety, depression and panic attacks. Explanations of how anxiety works, short practices, stories from practice and answers to subscribers’ questions.

Subscribe to the channel
CBT MindApp for iPhone, iPad and iPhone Duo

Thought records, thought checks and CBT exercises built on the same worksheets I use in sessions. Your entries stay on your device only.

Download on the App Store About the app
Practice

The 5-4-3-2-1 rule: first aid for panic

A grounding technique that brings you back to the present moment in two or three minutes: five things you can see, four you can hear, three sensations, two smells, one taste.

Read on Telegram (in Russian)
Tool

The thought record: seeing the thought between event and emotion

Why “I don’t like filling in tables” is the most common resistance at the start of the work, and how a single entry reveals the mechanism of anxiety.

Read on Telegram (in Russian)
Mechanism

Why a panic attack feels like “I’m about to die”

The role of the amygdala, the brain’s internal danger scanner, and the cycle “sensation, interpretation, stronger symptoms”, which can be recalibrated.

Read on Telegram (in Russian)
Thinking

Your thoughts are not facts. A cup of coffee proves it

One cup, four different meanings. Reframing as the skill of seeing a situation more broadly, rather than through automatic negative thoughts.

Read on Telegram (in Russian)
Anticipatory anxiety

“I’m not afraid of flying. I’m afraid of the three weeks before the flight”

Why the brain rehearses the worst, how to tell preparation from worry, and what to do after the event so that the anxiety doesn’t become fixed.

Read on Telegram (in Russian)
Habits

9 habits that quietly feed anxiety

Rehearsing worst-case scenarios, seeking reassurance from others, filling every minute with tasks and other habits that seem to help but keep the cycle going.

Read on Telegram (in Russian)

Short questionnaires as a guide

They don’t give a diagnosis and don’t replace a consultation with a specialist, but they help you get a sense of your state. If a result makes you stop and think, that isn’t weakness. It’s a sign that your mind needs support. The questionnaires below are in Russian.

Booking

Let’s start by making sense of what is happening

You don’t need to wait until you feel completely sure. It’s enough that somewhere inside there is already the thought “I want things to be different”. Leave a request or message me directly on Telegram: I will reply personally and we will find a time.

Request a consultation

It takes a minute. Your request opens in your Telegram as a ready message; all you have to do is send it.

Please enter your name
Please tell me how to contact you
You don’t need to tell the whole story. A couple of sentences is enough; we’ll talk about the rest in the session.
I reply personally

The website does not store form data: your request opens in your Telegram, and you decide whether to send it.

Your message is ready and has opened in Telegram. If no window appeared, message me directly: @Svetlana_Dorogaya
1

You leave a request or write on TelegramIn your own words, without a “correct” request.

2

I reply personallyWe briefly discuss your situation and find a time that suits your time zone.

3

Before the first sessionYou receive short questionnaires so that we can start with what matters.

Directly on Telegram

@Svetlana_Dorogaya, direct messages. Channel with resources (in Russian): @dorogaya_svetlana

Document

Public Offer

to conclude a contract for psychological counselling services. Edition 2 of 18 September 2026.

This is an English translation provided for convenience. The binding version is the Russian original published at svetlanadorogaya.com/oferta.html. If the two texts differ, the Russian version prevails.

This document is an official proposal (public offer) by the psychologist Svetlana Dorogaya (the Provider or the Psychologist) to conclude a contract for psychological counselling services on the terms set out below with any adult individual with full legal capacity (the Client).

Taking any of the actions listed in section 3 constitutes full and unconditional acceptance of the terms of this offer and concludes a contract between the Provider and the Client (the Contract). Please read this document carefully before booking and paying. If you do not agree with any of its terms, do not accept it.

1. Terms and definitions

  1. 1.1Offer: this document, published on the Provider's website svetlanadorogaya.com and in the Telegram channel @dorogaya_svetlana.
  2. 1.2Acceptance: full and unconditional acceptance of the terms of the Offer by the actions listed in section 3.
  3. 1.3Services: psychological counselling using cognitive behavioural therapy (CBT), including individual sessions and assessment with questionnaires.
  4. 1.4Session (consultation): one online meeting between the Psychologist and the Client by video call, of the length set out in section 4.
  5. 1.5Booking: agreeing the date and time of a session through the website, Telegram or another agreed channel.
  6. 1.6Platform: the video call service used to hold a session.
  7. 1.7Website: the Provider's website svetlanadorogaya.com.

2. Subject of the contract

  1. 2.1The Provider delivers the Services to the Client online, and the Client accepts and pays for them in the manner and on the terms set out in the Offer.
  2. 2.2The Services are delivered personally by the Psychologist using CBT: exploring the request, assessment, teaching techniques, tasks between sessions, and support in changing thinking and behaviour.
  3. 2.3The Services are not medical care, psychiatric treatment or addiction treatment, and do not include diagnosis or prescribing medication. The Psychologist is not a medical doctor.
  4. 2.4The specific scope, extent and timing of the Services are agreed with the Client at booking.

3. Acceptance of the offer and conclusion of the contract

  1. 3.1Any of the following actions constitutes Acceptance of the Offer: paying for the Services in full or in part; agreeing the date and time of the first session after reading the Offer; sending a request through the form on the Website with the box confirming agreement to the terms ticked.
  2. 3.2By accepting, the Client confirms that they are at least 18 years old and have full legal capacity, that they have read the Offer, including the rules on rescheduling, cancellation and refunds (section 6), and that they accept them in full.
  3. 3.3The Contract is concluded electronically, without signing a paper copy, and is legally binding. The parties do not sign certificates of services rendered.
  4. 3.4The Client confirms that the information they provide about their health, medication and any medical supervision is accurate, and undertakes to report any changes to it.

4. How the services are delivered

  1. 4.1Booking is made through the form on the Website or by direct message on Telegram @Svetlana_Dorogaya. The Psychologist confirms the date and time personally. Session times are given in the Client's time zone; the Psychologist works in the Abu Dhabi time zone (UTC+4).
  2. 4.2Before the first session the Client completes an initial assessment: fills in questionnaires and clarifies their request.
  3. 4.3Sessions are held by video call on a platform agreed with the Client at booking. The Client is responsible for providing a device, a stable internet connection and a place where they will not be disturbed.
  4. 4.4One session lasts 60 minutes. Session time is counted from the agreed start time.
  5. 4.5If the Client is late, the session is not extended. If the Client does not join within 15 minutes of the start time and has not warned that they will be late, the session is treated as missed (a no-show) and is charged in accordance with section 6.
  6. 4.6If the Psychologist is late, the session is extended by the time lost or, by agreement with the Client, the time is made up at the next session.
  7. 4.7If a session cannot continue because of technical problems on the Psychologist's side, it is rescheduled at no extra charge. If the connection is lost for reasons on the Client's side and cannot be restored within 15 minutes, the session is treated as held, and the remaining time may be rescheduled at the Psychologist's discretion.
  8. 4.8Tasks between sessions (a thought record, self-observation, behavioural experiments) are part of the method. Completing them is up to the Client, but it affects the results of the work.
  9. 4.9Messaging between sessions is limited to practical matters (booking, rescheduling, payment) and brief questions about tasks. The messenger is not a channel for emergency help. What to do in an acute state is set out in clause 8.3.

5. Fees and payment

  1. 5.1The fee for the Services is set individually and given to the Client at booking. The agreed fee is recorded in the parties' correspondence.
  2. 5.2The Services are paid for in full in advance, no later than 24 hours before the start of the session, unless otherwise agreed with the Psychologist.
  3. 5.3Payment methods are given to the Client at booking.
  4. 5.4The Provider may change the fee for the Services. The fee for sessions already paid for does not change.
  5. 5.5After receiving payment, the Provider sends the Client a receipt generated in the Moy Nalog (My Tax) app.

6. Rescheduling, cancellation, no-shows and refunds

  1. 6.1The Client may reschedule or cancel a session free of charge by notifying the Psychologist no later than 24 hours before the agreed start time.
  2. 6.2If a session is cancelled or rescheduled later than that, or in the case of a no-show, the session is treated as delivered and is charged at 100 percent of the fee. This is because the time was reserved for the Client and cannot be offered to anyone else.
  3. 6.3In exceptional circumstances (illness, emergencies) the Psychologist may, at their discretion, reschedule a session without charging for it.
  4. 6.4If the Psychologist cancels a session, the Client is offered a new time or a full refund for that session, at the Client's choice.
  5. 6.5Either party may stop the work at any time. If a session is cancelled within the period set out in clause 6.1 and not held, the prepayment is, at the Client's choice, moved to a new session or refunded in full within 10 working days of receiving the request. If the Psychologist ends a session on the grounds set out in clause 7.2, the session is treated as delivered and the payment is not refunded. If the Psychologist stops the work for reasons unrelated to any breach by the Client, payment for sessions not held is refunded to the Client in full within the same period.
  6. 6.6A Service is deemed to have been properly delivered if the Client does not send the Psychologist a reasoned complaint within 24 hours of the session.

7. Rights and obligations of the parties

  1. 7.1The Psychologist undertakes: to deliver the Services personally, in good faith and in line with the principles of professional ethics and the CBT approach; to keep confidentiality in accordance with section 9; to explain the methods used in plain language; to tell the Client about the limits of their competence and recommend seeing a doctor where necessary; to give advance notice of any rescheduling.
  2. 7.2The Psychologist may: refuse to deliver the Services or stop the work if the Client is under the influence of alcohol or drugs, behaves aggressively, or breaches the payment terms, and also if the Client's request is outside the Psychologist's competence or requires medical care; discuss the progress of the work in professional supervision and peer consultation without disclosing anything that would identify the Client; change the terms of the Offer in accordance with section 11.
  3. 7.3The Client undertakes: to provide accurate information about themselves, their condition, medication and any medical supervision; to keep to agreed session times and the rescheduling rules; to pay for the Services on time; not to make audio or video recordings of sessions without the Psychologist's written consent; not to take part in a session while intoxicated; to treat the Psychologist with respect.
  4. 7.4The Client may: stop the work at any time; ask questions about the method and the progress of the work; decline to discuss particular topics; reschedule sessions on the terms of section 6.

8. Limitations and liability

  1. 8.1The Services are intended for people who do not need urgent medical or psychiatric care. The Services do not replace a consultation with a doctor. Where symptoms are pronounced, the Psychologist recommends seeing a doctor; CBT work may continue alongside treatment prescribed by a doctor.
  2. 8.2The Psychologist does not guarantee any particular result. Results depend on the Client's individual circumstances, the regularity of sessions and the completion of tasks between them. The stories on the Website illustrate the approach and are not a promise of results.
  3. 8.3The Services are not emergency help. If the Client believes they may harm themselves or others, they should contact the emergency services in their country or a doctor immediately.
  4. 8.4The Psychologist is not liable for decisions the Client makes on the basis of the consultations, or for the consequences of applying information received outside sessions.
  5. 8.5The Provider's liability under the Contract is limited to the fee paid by the Client for the session to which the claim relates.
  6. 8.6The Client is responsible for the accuracy of the information they provide, for the technical arrangements on their side, and for keeping confidential the materials they receive in the course of the work.
  7. 8.7The parties are released from liability for failure to perform their obligations caused by force majeure (natural disasters, communication and power failures, acts of the authorities and other circumstances beyond the parties' reasonable control). In that case sessions are rescheduled.

9. Confidentiality

  1. 9.1All information the Client shares with the Psychologist in the course of the work, including the fact that they have sought help, is confidential and is not passed on to third parties.
  2. 9.2Exceptions to confidentiality: a real threat to the life or health of the Client or of others; a requirement of the law or of an authorised body; discussion of the work in supervision and peer consultation without anything that would identify the Client.
  3. 9.3The Psychologist does not confirm to third parties that they work with the Client, and does not discuss the content of sessions with the Client's relatives or acquaintances without the Client's written consent.
  4. 9.4Anonymised stories from practice may be published only with details changed so that the person cannot be identified, and with the Client's consent. Testimonials are published only at the Client's initiative and in a form agreed with them.
  5. 9.5The Client understands that messaging and video calls take place through third-party services (messengers, video call platforms), whose security is determined by their operators.

10. Intellectual property and copyright

  1. 10.1All materials provided to the Client in the course of the work (worksheets, questionnaires, diagrams, methodological materials and handouts, recordings and presentations), as well as the content of the Website and the Telegram channel (texts, illustrations, diagrams, photographs, audio and video), are protected by copyright and belong to the Provider or other rights holders.
  2. 10.2The Client may use the materials received for personal, non-commercial purposes only. Copying, distributing, publishing, adapting or passing the materials on to third parties without the Provider's written consent is prohibited.
  3. 10.3Either party may make audio or video recordings of sessions only with the other party's prior written consent. The Psychologist does not record sessions without the Client's consent.
  4. 10.4Materials from the Website and the channel may be quoted to the extent justified by the purpose of quotation, with the author named and an active link to the source.
  5. 10.5The Client may not use the Psychologist's trademarks, name or image for advertising or other public purposes without written consent.

11. Term, amendment and termination of the contract

  1. 11.1The Offer is valid from the date of its publication on the Website until it is withdrawn by the Provider.
  2. 11.2The Provider may change the terms of the Offer unilaterally. Changes take effect from the moment a new edition is published on the Website. Services paid for before the changes were published are governed by the edition in force at the time of payment.
  3. 11.3The Contract remains in force until the parties have fully performed their obligations. Either party may terminate the Contract at any time by notifying the other; settlements are then made in accordance with section 6.
  4. 11.4The Provider may stop delivering the Services if the Client breaches the terms of the Offer or if help cannot be given within the Provider's competence, in which case the Provider informs the Client and, where appropriate, recommends another specialist.

12. Dispute resolution and governing law

  1. 12.1The parties seek to resolve all disagreements through negotiation. Complaints are sent in writing via Telegram @Svetlana_Dorogaya. The response time for a complaint is 14 days from receipt.
  2. 12.2Relations between the parties, including the conclusion, performance and termination of the Contract and the resolution of disputes, are governed by the laws of the Russian Federation.
  3. 12.3Electronic correspondence between the parties on Telegram and other agreed channels is legally binding.
  4. 12.4If any provision of the Offer is found to be invalid, the remaining provisions remain in force.

13. Provider details and contacts

Provider
Svetlana Dorogaya, psychologist, self-employed (professional income tax payer, Russian Federation)
Registration details
Taxpayer ID (INN) 631805974290
Telegram
@Svetlana_Dorogaya
Website
svetlanadorogaya.com
Payment details
given to the Client at booking